Interior store design might not be of the
first things that you think of when contemplating ways to bolster your store's
profit. But possibly it ought to be.
It is an fascinating time to be a store
manager or owner. The realities of the worst economy since the great depression
are putting an extreme amount of downward pressure on sales & profit.
Therefore, It is important that you fight back & lift against this downward
pressure with whatever means you find at your disposal. I recommend that you
think about how a used store layout or interior store design might impact your
success.
That is strong argument for reexamining
your store's interior design & layout. For example in case you redraft your
store's design exposing vantage points to the longest or deepest areas feasible
you will, no doubt, make the store appear larger. Make your store appear larger
& your customers will conclude that your store has more products &
better choice. Contrast this against a store design that makes the shopper feel
confined by tall gondolas set up in a fashion that blocks views. If the space
in which the customer is shopping feels small or restricted, then not only does
the customer feel uncomfortable, but they also senses that the store is smaller
& now the inverse, feels that your store has less choice.
lots
of managers are so tuned in to the arithmetic of profitability, i.e. stock
turns, days on the book, gmroi, etc, that they fail to think about how
successfully their store design interfaces with their customers. In an article
titled Reality Check that appeared in the October 2009 issue of Hardware
Retailing, Dan Tratensek, the author, made a powerful case for the fact the managers
don't understand how customers define customer support. While the surveyed
managers defined customer support in terms of people, knowledgeable &
friendly, lots of of the customers said that it was about the environment in
lieu. They spoke of choice of product, simple to find product & simple
ingress/egress as important . In fact over 30% of those surveyed said that
these were more important considerations than were the friendly, knowledgeable
employees.
Think about introducing some space in to
your store design. Perhaps you have noticed that the trend is away from the
towering gondolas that they saw being used so predominately a few years ago.
Makes sense to me. With lower gondolas can improve turns, force their way in to
ensuring the canines are eliminated & one time again, by opening deeper
vistas in to the store, make it appear larger.
Lovely retail store design is as much
science as it is art. So, go ahead get busy. It is time to reexamine your
retail store design & make it profit focused
Philip H. Mitchell is the author of
Discovery-Based Retail. His book has been endorsed by Scott Wright of the North
American Retail Hardware Association, Art Brown of the Mid-American
Lumberman's' association & other industry specialists. Philip is also of the
founding partners of a retail consulting company of the same name,
Discovery-Based Retail. His company works with retailers, both small &
giant, helping them enhance their profitability by improving their customer
interface.
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